Last Updated: June 10, 2025
Website: www.chendura.com

1. Introduction

Welcome to the official Privacy Policy of Chendura ("we," "us," or "our"), a trusted manufacturer and supplier of high-performance diesel engines, industrial pumps solutions. This document has been carefully prepared to inform you, our valued clients, partners, and website visitors, about the manner in which we collect, process, utilize, and safeguard your personal and business-related information when you interact with our company through various channels, including but not limited to our official website (www.chendura.com), email correspondence, telephone communications, in-person factory visits, or during the negotiation and execution of business contracts and partnership agreements.

By accessing our website, submitting inquiries, requesting product demonstrations, visiting our manufacturing facilities, or engaging in any form of business transaction with us, you explicitly acknowledge that you have read, understood, and consented to the practices described in this comprehensive Privacy Policy. Should you disagree with any part of this policy, we respectfully advise you to discontinue the use of our services and refrain from providing any personal or business-related information to our organization.

2. Information We Collect

A. Personal and Business-Related Data

In the course of conducting our business operations and providing exceptional service to our clients, Chendura may collect and process the following categories of information:

• Complete Contact Information, including but not limited to your full legal name, professional title, the name of the company or organization you represent, official business email address, direct telephone number, and corporate mailing address.
• Detailed Business Requirements, such as specific product inquiries, technical specifications needed for your projects, intended use cases for our machinery, desired quantities, and any particular customization requests you may have for our diesel engines or industrial pumps.
• Comprehensive Transaction Records, including complete order histories, detailed invoices with line-item product descriptions, exact shipment tracking information, precise payment transaction records, and any related contractual documentation that governs the terms of purchase, warranty coverage, or after-sales service agreements.

B. Automatically Collected Technical Data

During your digital interactions with our online platforms, certain technical information may be automatically gathered through industry-standard technologies:

• Digital Identification Data, such as your device's Internet Protocol (IP) address, browser type and version, operating system specifications, and unique device identifiers that help us optimize website performance for your particular technical environment.
• Navigation Analytics, including but not limited to the exact pages visited on our website, the sequence and duration of page views, the referring website that directed you to our platform, search terms used to locate our products or services, and any interactive elements with which you engaged during your browsing session.
• Geographical Location Indicators, which may be derived from your IP address or explicitly provided by you when seeking information about regional distributors, localized service providers, or country-specific product availability in your area.

3. How We Use Your Data

The information we collect serves multiple legitimate business purposes, all aimed at delivering superior service while maintaining the highest standards of professionalism:

✔ Product Inquiry Fulfillment: To provide accurate, detailed responses to your requests for technical specifications, performance metrics, pricing structures, and availability timelines for our diesel engines and related industrial equipment.
✔ Factory Visit Coordination: To meticulously plan and execute secure, informative tours of our manufacturing facilities, including necessary safety briefings, specialized equipment demonstrations, and one-on-one consultations with our engineering team members.
✔ Order Processing and Logistics: To efficiently manage the entire procurement lifecycle, from initial purchase order acceptance through final delivery confirmation, including customs documentation preparation for international shipments and coordination with freight forwarding partners.
✔ Business Development Initiatives: To explore potential partnership opportunities, evaluate distributor or dealership applications, and negotiate mutually beneficial collaboration agreements that expand market reach for both parties.
✔ Regulatory Compliance: To satisfy various legal obligations, including but not limited to export control documentation, tax reporting requirements, customs declarations, and any other governmental or industry-specific mandates applicable to the sale and distribution of heavy industrial machinery.

4. Data Sharing & Third Parties

Chendura maintains strict protocols regarding the disclosure of your information to external parties:

• Logistics and Shipping Providers: We collaborate exclusively with reputable global shipping companies (such as DHL, FedEx, or Maersk) and domestic freight carriers to ensure the secure, timely delivery of your purchased equipment, sharing only the minimum necessary information (consignee contact details, delivery address, and shipment contents) to complete these transactions.
• Financial Institutions and Payment Processors: When processing transactions, we work with established banking partners and PCI-compliant payment gateways (including but not limited to SWIFT network banks, PayPal, and Stripe) to facilitate secure fund transfers, during which only transaction-specific financial data is transmitted through encrypted channels.
• Legal and Regulatory Authorities: In circumstances where we are legally obligated to disclose information—such as in response to valid court orders, subpoenas, or export control verification requests from government agencies—we will comply to the extent required by applicable laws while protecting privileged commercial information.
• Authorized Business Partners: With your explicit prior consent, we may share relevant contact information with our network of certified regional distributors, service centers, or OEM partners to ensure you receive localized support and timely maintenance services for your Chendura equipment.

We categorically do not engage in the sale, rental, or trade of your personal or business data to third-party marketing firms, data brokers, or advertising networks under any circumstances.

5. Data Security Measures

Chendura implements a multi-layered security framework to protect your information:

• Network Security: All data transmissions to and from our website are protected by enterprise-grade 256-bit SSL encryption, ensuring that sensitive information remains confidential during electronic transfer.
• Physical Security: Our corporate offices and data centers employ stringent access control measures, including biometric authentication, 24/7 surveillance monitoring, and restricted entry protocols to prevent unauthorized physical access to servers containing customer information.
• Organizational Controls: All Chendura employees undergo comprehensive data protection training and are bound by strict confidentiality agreements that remain in effect indefinitely, even after termination of employment.
• Continuous Monitoring: Our dedicated cybersecurity team conducts regular vulnerability assessments, penetration testing, and real-time intrusion detection to identify and neutralize potential threats before they can compromise data integrity.

6. Your Rights and Choices

Depending on your geographical location and applicable data protection regulations (such as GDPR or CCPA), you retain certain rights regarding your personal information:

• Right of Access: You may request a complete copy of all personal data we maintain about you and your business interactions with Chendura.
• Right to Rectification: Should you identify any inaccuracies in the information we have on record, you may petition for prompt correction or supplementation of such data.
• Right to Erasure: Under specific circumstances, you may request the deletion of your personal data from our active systems, subject to certain legal retention requirements.
• Right to Restriction: You may ask us to temporarily limit the processing of your information while disputes about accuracy or lawful basis are being resolved.
• Right to Data Portability: Where technically feasible, we can provide your transaction history and correspondence records in a structured, commonly used, and machine-readable format.
• Right to Object: You may opt out of certain data processing activities, particularly direct marketing communications or automated decision-making processes.

To exercise any of these rights, please submit a formal written request to our Data Protection Officer at privacy@chendura.com, including sufficient detail for us to properly identify your records and process your request efficiently.

7. Cookies and Tracking Technologies

Our website employs various tracking technologies to enhance functionality and user experience:

• Essential Cookies: These strictly necessary cookies enable core website functionality, such as secure login sessions for registered business partners and shopping cart persistence during the quotation request process.
• Analytical Cookies: We utilize Google Analytics and similar tools to gather aggregated usage statistics that help us understand visitor behavior patterns, optimize site navigation flows, and identify areas for improvement in our digital content presentation.
• Preference Cookies: These remember your selected language preference, regional settings, and display options to deliver a personalized experience during return visits.

You retain full control over these technologies through your browser settings, where you may choose to block certain or all cookies, though please note this may impair full functionality of some website features.

We strongly encourage all interested parties to regularly review this policy to stay informed about how we protect your information.

9. Contact Information

For all privacy-related inquiries, data subject requests, or concerns about our information handling practices, please contact our designated Data Protection Team:

Company Name: Chendura
Registered Office Address: Shandong Province
Email: privacy@chendura.com
Telephone: +8613884816171

Address: 150 meters east of the intersection of Haining Road and Zhujiang South Street, Hanting District, Weifang City, Shandong Province
Website: www.chendura.com